Privacy Policy

This Privacy Policy describes how Round the Clock Handyman ("we," "us," or "our"), a brand of KNKMS, Inc., collects, uses, and shares information when you visit roundtheclockhandyman.com, call or text our business numbers (including CallRail or Twilio numbers), email us, or request handyman service in Dallas-Fort Worth.

Company-level policy also lives at knkms.inc/privacy. Related: Terms and Conditions and Contact.

Who we are

Round the Clock Handyman
A brand of KNKMS, Inc.
5900 Balcones Drive #34648
Austin, TX 78731
Email: [email protected]
Company email: [email protected]

Information we collect

We may collect:

• Contact details you give us (name, phone number, email, service address, city or ZIP).
• Job details (photos, descriptions, scheduling notes, access instructions).
• Call and text records when you contact numbers we operate through providers such as CallRail or Twilio (call recordings where disclosed, SMS content, timestamps, delivery status).
• Email through Zoho Mail and related brand or company mailboxes.
• Operational records in quoting, scheduling, and work-log tools.
• Website technical data such as IP address, browser type, pages viewed, and referring URL.

How we use information

We use information to:

• Reply to quotes, schedule visits, send job status updates, and provide customer care.
• Operate voice and SMS for service communications.
• Improve the site, call routing, and operations.
• Meet legal, tax, safety, and accounting needs.
• Protect against fraud, abuse, and security incidents.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS. Reply HELP for help. You can also email [email protected].

SMS, mobile, and call information (10DLC)

SMS program. Round the Clock Handyman (operated by KNKMS, Inc.) sends text message updates and responses to consumer customers about quotes, scheduling, and service status for jobs requested through roundtheclockhandyman.com. Texts come from (682) 297-2467. You can opt in by checking the SMS box on our contact form when you ask us to reach you by text, or by texting that business number.

We respect your privacy. We use information you provide to send and respond to your mobile messages. This includes sharing it with platform providers, phone carriers, and other vendors who help us deliver messages (for example CallRail or Twilio).

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

What we share and why: (1) message delivery vendors and phone carriers, to send, route, and log texts and calls; (2) hosting, DNS, and email providers (such as Zoho), as needed to operate our services; (3) government, regulatory, or legal parties, when required by law or to satisfy legal, regulatory, or governmental requests, avoid liability, or protect our rights or property. We do not share mobile information with third parties for their marketing. We do not sell mobile opt-in data or consent.

This section applies to your use of our text message service and does not modify the rest of this Privacy Policy, which may govern our relationship with you in other contexts.

Sharing with service providers

We use vendors that process data on our behalf, such as CallRail or Twilio (voice and SMS), Zoho (email), hosting and DNS providers, and scheduling or work-log tools. These providers are limited to purposes we authorize. They are not given mobile opt-in data to market their own products to you.

We may disclose information if required by law, court order, or to protect rights, safety, or property.

Cookies and similar technologies

Our site may use essential cookies or local storage for navigation and security. If we add analytics or advertising tags later, we will update this policy. You can control cookies in your browser settings.

Retention

We keep job, call, SMS, and email records as long as needed for the service relationship, disputes, legal obligations, and ordinary business records. SMS opt-out requests are honored promptly. We retain enough information to honor the opt-out.

Security

We use reasonable administrative and technical safeguards. No method of transmission or storage is perfectly secure. Please avoid sending payment card numbers by SMS.

Your choices

• SMS: reply STOP to end messages from that program. Reply HELP for help.
• Email: ask to be removed from non-transactional lists by emailing us.
• Access or correction: email [email protected] or [email protected]. We may need to verify identity.

Children

Our services are directed to adults and property decision-makers. We do not knowingly collect personal information from children under 13.

State privacy notices

Depending on your state, you may have rights to know, access, correct, or delete certain personal information. We do not sell personal information for money. To exercise a privacy right, email us at the addresses above. We will respond as required by applicable law.

Changes

We may update this Privacy Policy. The effective date at the top will change when we do. Continued use of the site or messaging after an update means you accept the revised policy where permitted by law.

Contact

Privacy questions: [email protected] or [email protected]
Mail: KNKMS, Inc., 5900 Balcones Drive #34648, Austin, TX 78731